Support

iOS may not have an immediate GPS fix indoors. Walk near a window or step outside — a fix usually arrives within 10–30 seconds. If it still doesn't resolve:

1. Open Settings → Privacy & Security → Location Services and confirm Location Services is ON.
2. Find Oops I'm Late! in that list and set it to "While Using" or "Always".
3. Force-quit and reopen the app.

The app only sends a "running late" message when the engine predicts you'll arrive after the appointment start time, accounting for your settings buffer. If you're on time the app stays quiet — that's intentional.

If you expected a notification and didn't get one:

• Open Settings → Tracking in the app and check the late buffer (default: 5 minutes).
• Confirm the appointment has attendees with phone numbers or email addresses.
• If you're using SMS: confirm Contacts permission is granted.

iOS opens the native Messages compose sheet for SMS sends. Some carriers and number formats can fail silently. Steps to fix:

1. Open the contact in iOS Contacts and verify the phone number is correct and formatted (e.g. +1 555-555-5555).
2. If the contact has multiple numbers, set one as the primary in Contacts.
3. For international numbers, include the country code with a leading +.

Most often this means the app's Calendar permission was revoked or never granted.

1. Open Settings → Privacy & Security → Calendars.
2. Find Oops I'm Late! and set to Full Access.
3. Pull-to-refresh on the Tracking tab.

If you have an unusually large calendar, the 5-second refresh timeout may also trip; in that case Apple's CalendarKit indexing eventually catches up — try again in a minute.

Open the app → Settings → Subscription → choose Basic or Pro. The first time you subscribe you'll get a 3–7 day free trial. Manage or cancel from iOS Settings → [your name] → Subscriptions (or Google Play → Payments & subscriptions on Android).

Open the app → Settings → Data & Privacy → Delete all data. This removes saved locations, attendee preferences, recent notifications, and any cached calendar snapshots. It does not delete your iCloud Calendar entries.

To fully remove the app: long-press the icon → Remove App → Delete App.

Traffic ETA requires:

• An active Pro subscription (check Settings → Subscription).
• Network connectivity at the moment of refresh.
• Under 400 traffic requests this calendar month (Pro tier quota cap).

If you hit the quota cap, the app falls back to on-device ETA until the next month.

Active trips run continuous GPS, which is power-hungry. Two mitigations:

• Open Settings → Battery saver mode in the app — reduces fix frequency at a small ETA-precision cost.
• Only start trips during the actual travel window, not hours ahead.

Outside of active trips, the app uses near-zero power; iOS only wakes it on calendar changes.

By design. Oops, I'm Late! prepares the message and hands it to your own messaging app, and you tap Send there. Nothing is ever sent without your confirmation, and message text and recipients never pass through our servers.

Open Settings → Calendars in the app and switch off any calendar you don't want it to watch. Only the calendars you leave on are used to find upcoming appointments.

When it detects you're driving, the app shows a single glanceable screen and prefers voice confirmation. If you're not the driver, use the passenger override on that screen (two taps) to get the full interface.

Android is coming soon. Email [email protected] and we'll let you know when it's available.